Tasty Treats

Reviews about Tasty Treats

• 5 / 5

  By Craig green
  Great Food and Value for Money!
  November 29, 2016
• 1 / 5

  By Diana Hutt
  An hour past the estimated delivery time, I tried calling them but the number listed on google and menulog is disconnected. Called a number they had contacted me from a month ago the first time I ordered from them. No answer, got a text saying they could not attend the phone call and to please text. Verified that it was the Tasty Treats Cafe number then asked about the status of my order.
  
  45 minutes of no further replies and 2 unanswered calls later, I get a call back and was told I did not answer my door. I have been sitting 5 feet from my front door in my living room since making the order.
  
  She did not offer any solution or acknowledge the situation, simply kept repeating herself. When I asked what would be done, she still only repeated herself, then said she did not have a driver for the rest of the day. I then asked for a refund and she said the food could be delivered tomorrow morning. When I did not accept this, she said she could not provide a refund but her manager would call me back. She gave no estimated time of contact and said she was "very busy," which must have been true because she left me on hold for extended periods of time throughout this phone call.
  
  15 minutes after this monstrosity of a customer service experience ends, I get another call from a different employee who was not the manager asking me to explain again what the problem was. In the end I was left with "we will try to refund the money." Note the word 'try.'
  
  This kind of customer service is irresponsible and unacceptable.
  July 12, 2016